Septic Tank Insurance Claim

We were approached by the owner of a property on the outskirts of Colchester regarding problems they were having with root ingress within the septic tank serving their property.  After an initial telephone consultation it was arranged for a Mantair engineer to visit the property and carry-out an inspection of the septic tank with the tank being emptied for the inspection.

From the tank inspection, it was evident that the existing septic tank was in the form of a single ‘concrete ring’ chamber, with mass root ingress between the joints of the concrete rings.  The root ingress was allowing surface water to enter the tank and had impaired the structural integrity of the tank.

As leading experts in septic tank repairs, Mantair engineers have a wealth of knowledge on whether a tank can be repaired.  Unfortunately, in this instance the tank was beyond repair and required replacement.  However, the damage to the septic tank was identified by the Mantair engineer as an ‘insurable peril’, and as a result of this, it was recommended that an Insurance Claim should be issued to the Buildings Insurer in relation to the damaged septic tank.

Working in partnership with the UK’s leading drainage insurance claims management company, Mantair offers our customers a unique insurance claims management service. Providing expertise in managing insurance claims for the costs of repairing or replacing damaged drainage systems, we work on behalf of property owners helping them to save thousands of pounds in resolving problems associated with damaged septic tanks.  Read more

A report on our findings was issued to the Buildings Insurer detailing the damage which had been identified.  After a site meeting and various communications with the Loss Adjuster acting on behalf of the Insurer, it was agreed that the Insurance Claim should be covered by the Insurer.  Due to the site restrictions, the Loss Adjuster agreed to the proposed replacement of the existing septic tank with a new sewage treatment plant and associated drainage works.

  

The sewage treatment plant was based on the number of bedrooms the property had + two; this being in accordance with the British Water ‘Flows and Loads’ Code of Practice.  The chosen sewage treatment plant was also based on the system being installed within the properties driveway.

   

The installation of the new sewage treatment plant was completed within a single week with there being no alterations to the garden setting, apart from a new manhole cover within the driveway.

Many property owners are unaware that the costs to repair or replace a damaged drainage system can be covered by their existing buildings insurance policies.  For those who are aware, the thought of dealing with insurers and loss adjusters on the technical ‘ins and outs’ of a drainage system can be quite a daunting prospect.  Providing free site assessments on failing septic tanks, we are able to identify if the cause of a tank failure is due to an insurable peril, and if required, act on the clients behalf in issuing a claim to the insurance provider.

For further information on our services, give our friendly team a call today or complete the form below.

Sewage Treatment Plants Norfolk

For sewage treatment plant installations and repairs throughout Norfolk, Mantair provides homeowners with a complete design, installation and maintenance service. As leading installers and service providers, Mantair has installed sewage treatment plants and septic tanks throughout the County of Norfolk for many years, including various locations for the National Trust at Blickling, Felbrigg and Sheringham Parks.

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Providing a free site assessment service throughout Norfolk and East Anglia, Mantair offers a comprehensive service including free site inspections, guidance and advice on existing systems and where required, complete installation and commissioning for new sewage treatment plants and septic tanks.

As members of British Water, Mantair are abreast of all current regulatory requirements for both the Environment Agency and Building Regulations, including the ‘general binding rules‘ for using septic tanks and small sewage treatment plants.

Case Study

Sewage Treatment Plant Installation in Norfolk.

We were contacted by a property owner in North Norfolk who was experiencing problems with foul odours emanating from the existing sewage treatment plant serving the property. After our initial telephone discussion with the property owner, it was evident that the existing sewage treatment plant wasn’t functioning correctly, and we agreed to visit the property to inspect the treatment plant.

Upon inspection, we found that the existing sewage treatment plant was a ‘three-stage’ system, incorporating primary, aeration and final settlement chambers. It was evident during our inspection that the partition wall separating the primary and aeration chambers had collapsed. As a result of this, the sewage treatment plant was no longer functioning, causing the reported odour nuisance. This also resulted in untreated effluent discharging from the sewage treatment plant into an adjacent watercourse.

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Mantair engineers have a wealth of experience in dealing with damaged sewage treatment plants and septic tanks.  The damage identified to the sewage treatment plant at this Norfolk property was considered to be consistent with accidental damage. In association with UKDP, we were able to obtain approval for the costs for a new sewage treatment plant installation to be covered by the property owners Insurance Policy; thus saving the property owner thousands of pounds.

As agreed with the Insurers, we recommended the installation of a six-person Marsh sewage treatment plant; this being sized in accordance with the British Water ‘Flows & Loads’ Code of Practice – 4.

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After taking into account the existing drainage layout and the property owners preferences, we recommended installing the new sewage treatment plant in the rear garden. This reduced the amount of excavation works required, and as a result, the amount of disturbance to the garden setting. Care was also taken by Mantair engineers to ensure that the ground area was protected prior to heavy machinery being used.

As with all sewage treatment plant installations we carry out, the Marsh sewage treatment plant was installed with a concrete surround to protect the structural integrity of the tank.  An independent RCD protected power supply was installed from the property to the air blower kiosk, with the relevant NICEIC Certification being obtained.

With the property owner already having Environment Agency approval to discharge treated effluent into a nearby watercourse from the existing treatment plant, it was agreed to connect the discharge drainage from the Marsh sewage treatment plant to the existing outlet pipework draining to the nearby watercourse.

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On completion of the ancillary works, we commissioned the Marsh sewage treatment plant, including setting of air valves, checking all pipe work joints and viewing the discharge into the receiving watercourse.

All machinery was removed from site with the garden being left in a neat and tidy manner.

Could the cost to resolve your sewage treatment plant or septic tank problem in Norfolk be covered under your buildings insurance?  To find out more contact us on 01603 513232 or complete the form below.

Click here to view a sewage treatment plant installation video.

Sewage Treatment Plant Installation in East Anglia

Sewage Treatment Plant installations in East Anglia can overcome the majority of problems associated with septic tank failures where ground conditions are not suitable for soakaways.  As the sub-strata in parts of East Anglia is predominantly Boulder or London Clay, both of which having poor permeability values, soakaway failures are commonplace.  Within these areas of East Anglia a sewage treatment plant installation would allow the treated effluent to be discharged direct to a ditch or stream, removing the need for a soakaway.

Mantair has been providing a professional service for modern sewage treatment plant installations throughout East Anglia for over 20 years, with all projects being carried out in accordance with Environment Agency Regulations and Section H2 of Building Regulations.

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Case Study

At this location in East Anglia it was necessary for a failed septic tank to be replaced with a modern sewage treatment plant installation. The existing septic tank served a detached property in the hamlet of Cutlers Green near the town of Dunmow in Essex.

Mantair was contacted by the homeowner regarding the foul drainage from the property surcharging.  Upon inspection, it was found that the septic tank was flooding; this causing the foul drainage to surcharge.

The existing septic tank was constructed from two ‘concrete ring’ chambers. During the septic tank survey Mantair engineers identified that the tank had been damaged and was not functioning correctly, resulting in untreated effluent passing through to the receiving soakaway.  The damage to the septic tank was the cause for the soakaway failure.

Mantair engineers have a wealth of experience in dealing with damaged drainage systems.  The damage to the septic tank at this location was considered to be consistent with accidental damage. Mantair were able to obtain approval for the costs for the new sewage treatment plant installation to be covered by the homeowners Insurance Policy; this saving the homeowner thousands of pounds.

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Based on the property having five bedrooms and in accordance with the British Water Flows and Loads Code of Practice -4, an eight-person Tricel Novo sewage treatment plant was installed.

The Tricel Novo sewage treatment plant is a ‘single tank’ system incorporating an aeration chamber, where masses of naturally occurring bacteria inhabit specially designed filter media. These bacteria are sustained with air, which is continuously supplied from a air blower. As the liquid flows slowly through the filter media, the bacteria feed on the waste and remove it from the liquid. The level of treatment within the Tricel Novo is far superior to that of a septic tank and complies with the requirements of the Environment Agency for discharge direct to a natural watercourse

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The scope of the installation works included:
  • Exposing the existing foul drainage pipe work and diverting to the location of the new Tricel Novo sewage treatment plant;
  • Installation of the sewage treatment plant in a suitably sized excavation, including for a concrete base and backfill;
  • Provision of an RCD protected power supply to the sewage treatment plant blower housing;
  • Installation of a new discharge drain to the boundary ditch;
  • De-commissioning and filling-in of the failed septic tank;
  • Backfilling all excavations and leaving the area neat and tidy.

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Commissioning

On completion of the ancillary works Mantair commissioned the Tricel Novo sewage treatment plant, including setting of air valves, checking all pipe work joints and viewing the discharge rate.

If you require the installation of a new sewage treatment plant in East Anglia, or merely require advice over the telephone regarding a septic tank problem in East Anglia, please contact us on 01255 476467, or fill out the form below.

Damaged Septic Tank

When a septic tank is damaged and in need of repair or replacement, it can be very costly for the property owners affected, with costs often running into thousands of pounds. In certain situations, the buildings insurer for the property should provide cover for the costs to repair or replace the damaged septic tank.

However, we often see instances of insurers or loss adjusters not making the right decisions on damaged septic tank claims. This can result in valid claims being turned down, or the wrong type of works being undertaken. In claims that we have successfully been involved with, we have noticed as many as 1 in 3 claims being incorrectly turned down, or the scope of works being incorrectly approved in the first instance. Mantair works in partnership with UKDP, to offer a unique insurance claims management service for our clients to ensure the correct drainage solution is approved by the insurers.

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At this property in Suffolk, the septic tank was damaged due to ground movement and was in need of replacement. Acting on behalf of the homeowner and in association with UKDP, Mantair engineers were able to obtain approval for the replacement of the damaged septic tank under the household insurance policy.

Although the insurers wanted to replace the damaged system with a new septic tank and soakaway this was not possible as there was insufficient land available for the required soakaway. It was therefore agreed that the damaged septic tank would be replaced with a modern packaged sewage treatment plant, producing a treated effluent which would be discharged to a boundary watercourse.

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The chosen sewage treatment plant was a six-person Biosure system which was installed underground with only a manhole cover at ground level. Prior to works commencing, Mantair engineers installed a euro-mat ground protection system to ensure that the impact on the garden was kept to a minimum.

With the new sewage treatment plant having minimal impact on the garden setting, Mantair engineers recommended the new system was installed adjacent to the damaged septic tank, thus reducing the amount of excavations required.

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As with all new underground tank installations, the new sewage treatment plant was installed at a depth to ensure the existing foul drainage from the property could gravitate to the new system. It was necessary for the new sewage treatment plant to have an inlet invert depth of 750mm.

Once the sewage treatment plant was in position the tank structure was completely encased in concrete.  Thus ensuring that the tank structure was protected from flotation ground pressure.

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On completion of the ancillary works, Mantair engineers commissioned the sewage treatment plant, including setting of air valves, checking all pipe work joints and viewing the discharge into the boundary watercourse.

All machinery was removed from site and the garden was left in a neat and tidy manner with no evidence of disturbance to the garden setting.

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Did you know that the cost to resolve a damaged septic tank may be covered by your existing buildings insurance policy?

Mantair works in partnership with UKDP, to offer a unique insurance claims management service throughout. Providing expertise in managing insurance claims for the costs of repairing or replacing damaged drainage systems, we work on behalf of property owners helping them to save thousands of pounds in resolving their septic tank problems.

Call our team today to find out more about how we can help solve your septic tank problem on 01255 476467 or fill out the form below.

 

Sewage Treatment Plant Project in Suffolk

Sewage treatment plants are becoming more popular in Suffolk as they provide homeowners with a modern alternative to septic tank systems. As leading independent installers and service providers for sewage treatment plants in Suffolk, Mantair is ideally placed to provide Suffolk homeowners with a sewage treatment plant to meet their site requirements, or provide the expertise required for assessing septic tank problems.

Mantair has been providing a professional service for sewage treatment plant installations throughout Suffolk for over 20 years, with all projects being carried out in accordance with Environment Agency Regulations and Section H2 of Building Regulations.

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At this location in Suffolk it was necessary for a failed septic tank to be replaced with a sewage treatment plant installation.  The existing septic tank served a pair of semi-detached cottages located at Darsham in Suffolk.

Mantair was originally contacted by one of the homeowners regarding a complaint they had received regarding the effluent from their septic tank causing pollution in an adjacent field.  Upon inspection, it was evident that untreated effluent was collecting in a depressed area of the adjacent field, causing a serious health hazard.

The existing septic tank was constructed from brickwork.  During the septic tank survey Mantair engineers identified that the septic tank had been damaged and was not functioning correctly, resulting in untreated effluent passing through to the receiving soakaway.  It is most likely that the damage to the septic tank was the cause for the soakaway failure.

Mantair engineers have a wealth of experience in dealing with damaged drainage systems, and the damage to the septic tank at this location was considered to be consistent with accidental damage.  Working in association with UKDP (UK Drainage Claims Ltd), we were able to obtain approval for the costs for the new sewage treatment plant installation to be covered by the homeowners Insurance Policys; this saving the homeowners thousands of pounds.

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With each of the cottages having three bedrooms, we recommended, in accordance with the British Water Flows and Loads Code of Practice – 4, the installation of a ten person Tricel sewage treatment plant.

Due to the site restrictions it was necessary for the Tricel sewage treatment plant to be installed within a paved area.  To ensure the visual impact on the garden was kept to a minimum we installed the air blower for the system remotely from the tank.  As a standard, the air blower and housing supplied with the Tricel system is located on the top of the tank.

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Due to the depth of the existing foul drainage, it was necessary for the tank excavation to be three metres deep.  The quality of effluent discharged from the Tricel sewage treatment plant is clean enough to drain directly into a natural watercourse, and at this location in Suffolk we discharged the treated effluent into a roadside ditch.  With the drainage from the cottages being deeper than the depth of receiving ditch, it was necessary for the Tricel sewage treatment plant to have a ‘pumped’ outlet.

Prior to any ancillary works commencing, Mantair engineers scanned the proposed location of the Tricel sewage treatment plant and areas where any excavations were taking place to ensure that no underground services were present.

As part of the project we liaised with the Environment Agency and the local Building Control department to obtain the relevant approvals for the installation.

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On completion of the ancillary works, we commissioned the Tricel sewage treatment plant, including setting of air valves, checking all pipe work joints and viewing the discharge into the roadside ditch.

All machinery was removed from site with the garden being left in a neat and tidy manner.

Could the cost to resolve your septic tank problem in Suffolk be covered under your buildings insurance?

Mantair provides a comprehensive septic tank and sewage treatment plant service throughout Suffolk. This includes free site inspections, guidance and advice on the most suitable system for our client’s requirements, complete installation, commissioning and full after sales care.

If you would like a Mantair engineer to visit you please fill out the form below or contact us on 01255 476467.